FAQ
Why would I need internetSOS when I already use an anti-virus and firewall?
Regardless of what wonderful software protection you have installed it can not protect you from even half the security threats out there in cyberspace. There are very serious concerns about personal privacy, identity theft, online harassment, scams and the huge increase in cybercrime. There are numerous other threats that you have not even thought about and many of these require nothing more than awareness and minor changes to your online behaviour and application settings.
Is internetSOS easy to understand and use?
Absolutely. This has been the primary focus in developing internetSOS. There is lots of internet security information out there, way too much for the average person to make sense of. Some of it is excellent and some of it is dangerously wrong. Almost all of it is written by geeks in geek language for geeks leaving most people more confused than before. internetSOS has been created with the average computer user in mind. Easy to follow videos explain the risks with examples. You get to identify your own level of risk. You are then presented with protection options that match your selected risk level and resources to help you implement your protection solutions. Mostly you just click buttons!
How secure is your online service?
We take security very seriously as you can imagine. We use a strong third party access control system which we will not name here for security reasons. Your session with internetSOS is further protected by an SSL certificate which in plain language means that all the communication between your computer and our server is encrypted and can not be intercepted and read. This is the same system that banks and online shopping sites use to protect their transactions. The internetSOS system does not store any financial records as we use a third party billing processor so we do not even have a copy of your credit card.
Why should I trust you with my security information?
You simply don’t need to. internetSOS never requires you to enter any security information. You never store passwords or files on our system. internetSOS will tell you how to construct a strong password or store any confidential information you may have but any passwords you create and other security information stays on your system. internetSOS stores information on the types of internet protection options a person has chosen but no information that would enable them to directly access your computer or information.
What if I am half way through my strategy and I change my mind about what I have selected and want to start again?
internetSOS is an online smart system to help you develop a security strategy for online protection. Don’t let the word strategy scare you. It may sound a bit formal and like overkill talking about having an online strategy. You may be thinking that is something a business needs and not normal people like you would need. What internetSOS really provides is access to expert advise on what you need to do to protect yourself online. We focus on the things people actually do online and explain the associated strategies in easy to understand plain English. In fact very little reading is required as we provide videos for everything. internetSOS will present you with protection options based on your own self assessment and keep track of your progress in implementing the solutions.
What makes internetSOS different that other security books?
Firstly InternetSOS is not an online book. In fact, our main focus is on providing instructional videos but at the same time we do provide a written version for those that prefer to read or wish to study the subject matter in depth. My original idea was to produce a good easy to follow book but as I looked into the sheer volume of information and choices available I realised that most people would have no chance of implementing the required protection options and would be lost in information overload. Most would probably give up after looking at the first chapter. Our system is interactive. It’s like having a security expert sit beside you and explain the risks, then help you asses your own risk and then provide you with custom options based on your situation.
I am not good at computers and get bored easily with any technical stuff – how do you expect me to learn about Internet security?
Let’s be honest here. For most people internet security is boring. We just want to use the computer on the interest and wish all these bad things would just go away or hope that we somehow avoid them. This is the ostrich putting its head in the sand syndrome. The trouble is the internet is becoming a more dangerous place day by day. What makes InternetSOS unique in the market place and much easier for the average computer user to understand is our activity based approach. The approach of most people dealing with internet security is to start talking about all the risks. Half the time it’s hard for people to relate these to what they actually use their computer for. Instead of looking directly at the security risks, we take an activity based approach. That simply means we look at all the different stuff people do online, the real things you use your computer and internet for, and then we show you the potential risk for each activity.
Do I need to install anything on my computer in order to use internetSOS?
No. InternetSOS runs off our servers. You simply need access to the internet and you can start working through the security risks and implementing protection solutions.
What is internetSOS?
internetSOS is an online smart system to help you develop a security strategy for online protection. Don’t let the word strategy scare you. It may sound a bit formal and like overkill talking about having an online strategy. You may be thinking that is something a business needs and not normal people like you would need. What internetSOS really provides is access to expert advise on what you need to do to protect yourself online. We focus on the things people actually do online and explain the associated strategies in easy to understand plain English. In fact very little reading is required as we provide videos for everything. internetSOS will present you with protection options based on your own self assessment and keep track of your progress in implementing the solutions.
Will I have to buy anything else?
Some of the protection options may recommend purchasing additional products or services depending on what you already have and any special risk considerations. This is of course optional and you can look for alternatives and in some cases there are free products you can use which we will advise you of.
Why is internetSOS only available online? I would prefer an application to download to my computer and work on without the need to be online.
The biggest problem with providing internetSOS as a downloadable application is the currency of the security information we provide. In order to provide an application version it would be necessary for the user to connect to the internet and download updates. We would also have to deal with multiple versions of the software and the issue of software piracy. We would be doing the internet community a disservice if we created a situation where out of date pirated versions of internetSOS were in circulation as people might make decisions based on out of date information. This could damage the reputation of our product and add to security problems rather than help.
Can I share my account with other members of the family?
No. internetSOS is setup to create a single strategy. If someone else was to try using the account at the same time then they would continually overwrite the security choices you made and vise versa. It can only be used by one person at a time. We do provide a family licence pack at a very substantial discount. This is for use from one household or location. Our system automatically logs and monitors all login’s and will alert us if it sees an account being accessed from different locations. See Family Discount License Pack
Does internetSOS have anything I could not simply find on the internet myself? In the past I have been ripped off by paying for stuff that is simply a rehash of stuff you can already find for free on the internet.
All the content for internetSOS is fresh and original. The main reason for creating internetSOS is that much of the content out there is confusing and difficult for normal people to understand. We have spent hundreds of hours researching, writing and proof reading to produce articles and videos that will enable you to understand the threats and how to protect yourself. Very few online products and services you may subscribe to have anything close to the amount of information we provide and more importantly, we have incorporated it into an expert system that will guide you through all facets of designing and implementing your personal security strategy.